Michael
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Recent activity by Michael-
What should I do if I received an item that I did not order?
Please accept our apologies if an item was mixed up in your delivery. You may also have received a product that you did not order. We assure you that we are always working on further optimizing our...
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How much are the shipping costs?
Shipping and return shipping are free in Germany and Austria - regardless of the order value. One more reason to look forward to your new ACME items!
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Can my order be delivered to a store?
At ACME you can order items online to your home or have them delivered to one of our many stores across Germany. The advantage of store delivery: The articles are reserved for you on site. You can ...
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I have not received an order confirmation. What can I do?
First of all, please check your spam folder to see if the order confirmation might have gotten lost there. If it is not there either, our friendly customer service will be happy to check if we have...
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Can I change or cancel my order later?
You can either cancel individual items or your entire order until the package has been shipped by us. You can see whether we have already handed over your order to our transport service provider DH...
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Do I need a customer account to order?
Of course you are always welcome as a guest! However, we would like to recommend that you open an ACME customer account. This makes shopping much more convenient: The data required for an order, su...
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Is there a minimum order value?
No, there is no minimum order value. You will receive your new articles and accessories from acme.de within Germany free of shipping costs.
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How does payment by credit card work?
We accept the following credit cards: MasterCard, Visa and American Express. For payment, simply enter your credit card number, expiration date and card verification number. For MasterCARD and Visa...
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How does the KLARNA purchase by invoice work?
Here's how it works: 1. At the end of the ordering process, simply enter your billing and delivery information and select Klarna Invoice as your payment method. Once your information is verified, y...
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Why can't I use KLARNA purchase on account as a payment method?
We would like to offer you as many flexible payment options as possible, including purchase on account. Certain requirements are necessary for this. We work together with the payment provider Klarn...